Shipping policy
Shipping Policy
Thank you for shopping with The Leisure Lab! We're committed to getting your order to you as quickly and safely as possible.
Order Processing Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email once your order has been dispatched.
Shipping Destinations We currently ship within Australia only.
Estimated Delivery Times
- Australia: 7–20 business days
Please note that some products are shipped directly from our supplier partners, which may result in slightly longer delivery windows. We'll always keep you informed.
Shipping Costs
- Standard shipping: AUD $11.00
- Express shipping: AUD $15.00
- Free standard shipping on orders over AUD $100 🎉
Shipping costs are calculated at checkout based on your order.
Tracking Once your order has shipped, you'll receive a tracking number via email so you can follow your parcel's journey.
Delays Occasionally, factors outside our control (weather or carrier delays) may affect delivery times. If your order is significantly delayed, please reach out and we'll do our best to help.
Lost or Damaged Orders If your order arrives damaged or goes missing, please contact us within 14 days of the expected delivery date at theleisurelab1@gmail.com and we'll make it right.
Contact Us 📧 theleisurelab1@gmail.com 📍 Hill End Road, Mackay QLD 4740, Australia